TickIoT, Inc. (“TickIoT,” “we,” “us”) values your privacy. This policy describes the information we collect when you use the TickIoT.com website, our Contact Us page, the RMA request form, live chat, or email us directly — together, the “Services” — and how we handle that information. We collect only what we need to answer your question, ship and support your hardware, assess return requests, and operate our business. We do not sell or rent personal information to third parties and we do not run cross-site advertising trackers on this website.
Information we collect
When you submit our contact form we collect the name, email address, optional company name, the product you’re asking about, and the body of your message. When you submit an RMA request we collect requester identity and contact details (name, email, optional company), the product, a MAC or other device identifier, the issue description, the site or location associated with the device, and any photos or videos you attach. RMA submissions create support tickets in our self-hosted Chatwoot system so our team can assess the request and respond. When you start a live chat through Chatwoot we receive the conversation transcript plus any details, attachments, device information, or device logs you choose to share so our team can respond. Server access logs (IP address, request path, response time) are retained for up to thirty days for security and operational purposes.
How we use it
We use the information you give us to respond to your inquiry, fulfill orders placed through our reseller, provide technical support, and improve our products and documentation. Aggregated, anonymized usage signals (page views, error rates) help us prioritize what to build next. We never use the body of your support tickets or the contents of your email to train external machine-learning models.
Data sharing
We share information with a small set of vetted service providers strictly to deliver the Services: our email provider for transactional mail, and our hosting providers (Cloudflare Pages, Cloudflare Workers) for site delivery and form proxies. Support requests, live chat, and RMA submissions are handled in our self-hosted Chatwoot system so we can track tickets and respond. Each service provider is contractually bound to use your information only on our behalf. We will disclose information to law enforcement only when compelled by valid legal process.
Retention & deletion
Contact-form and RMA submissions live in our support systems for as long as the underlying conversation is active, and are archived for up to twenty-four months for support-history reasons. Support tickets in our self-hosted Chatwoot system follow the same active-conversation and archive retention practice. To request deletion of any information we hold about you — including RMA ticket content and attachments — email support@tickiot.com with the subject line “Delete my data” and the email address you used to contact us. We confirm and complete deletion within thirty days where legally permissible.
Cookies & tracking
This website does not use third-party advertising cookies, cross-site trackers, or analytics scripts that fingerprint individual visitors. The contact form uses a single functional cookie to remember whether you’ve already submitted a message in the current session.
Contact us
Questions about this policy or about how your information is handled? Email us at support@tickiot.com or use the form on our Contact page.
This policy was last updated on . We’ll post a notice on this page if we change it materially.