Live Chat
Open a Chatwoot conversation with the TickIoT team for sales, support, and deployment triage.
Contact & support
How can we help you?
One place for product questions, technical support, quotes, data sheets, and deployment help. Start with live chat when you want the fastest handoff, or send the form with the details our team needs to route your request.
Support request
Use the general form for troubleshooting and technical help. If hardware may need to be returned, start the dedicated RMA review before shipping.
Prefer email? Use support@tickiot.com and include the product, carrier, and urgency in the subject.
support@tickiot.comDocumentation
Datasheets
Hardware data sheets hosted on TickIoT.com so customers can download specs without a portal login.
Frequently asked
Support FAQ
Common activation, carrier, and documentation answers. If yours is not here, live chat or the form will route it.
Each Cellular DeskCell (TK920, TK920+, TK100) ships unlocked. Insert an active LTE SIM from your preferred U.S. carrier into the SIM tray on the underside of the handset, power it on, and wait for the signal indicator to light.
If the handset still shows “No Service” after two minutes, start a live chat here or send the contact form with a photo of the back label so our team can verify the SKU and firmware revision.
The RC500 is a single-SKU global 5G router built on Qualcomm's SDX62 platform. It covers the LTE-A and 5G NR bands used by nearly every mainstream mobile operator worldwide, including AT&T, Verizon, T-Mobile, and their MVNOs.
See the RC500 data sheet for the full band list, or contact us if you need help checking a private cellular or regional carrier deployment.
The most requested TickIoT data sheets are listed on this page under Datasheets. Each PDF is hosted same-origin so you can link it from an internal wiki without an auth prompt.
Need a spec sheet that is not listed yet? Use live chat or email support@tickiot.com and we'll share the latest revision.