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TickIoT

Hardware return review

Submit an RMA request

Use this form when TickIoT hardware may need inspection, repair, or replacement. Give our support team enough detail to review the device before any return is arranged.

What happens next

A review before a return

The process protects your equipment from being shipped to the wrong location or without the information needed to receive it.

  1. 01

    Submit device details

    Share the product, MAC ID, symptoms, site or location, and any photos or video that help show the problem.

  2. 02

    Support reviews the request

    Your submission creates a support ticket. Our team may ask follow-up questions or recommend troubleshooting before deciding whether a return is appropriate.

  3. 03

    Receive approved return instructions

    If approved, you will receive an RMA number, shipping instructions, and the correct return address. Do not ship hardware before receiving all three.

RMA request form

Tell us about the device

Required fields are marked with an asterisk. Submitting this form creates a support ticket for review; it does not authorize a return.

Colon, hyphen, dotted, and 12-hex formats are accepted.

Include error messages, power or connectivity behavior, and steps already tried.

Tell us where the device is currently installed or stored.

Up to 5 JPEG, PNG, WebP, HEIC/HEIF, MP4/M4V, or QuickTime MOV/QT files; 2 MiB each and 2 MiB total.

By submitting, you are requesting support review only. Do not ship the device until TickIoT approves the return and provides an RMA number, shipping instructions, and a return address.

Submit an RMA Request — TickIoT